Shipping policy
This Shipping Policy explains how orders placed on our website are processed and delivered by Pinnacle Trade Inc (“we”, “us”, or “our”).
Company Information
Company Name: Oleln Global Inc
Address: 88 Inverness Cir E, Suite 10, Englewood, CO 80112
Phone: +1(719)380-5796
Email: info@olelnglobalhug.com
Shipping Area
We currently ship orders within the United States only. If your shipping address is outside our supported area, you may be unable to complete your order, or we may contact you to cancel and refund it.
Carriers
We work with reliable shipping providers such as USPS, UPS, and FedEx to help ensure that your orders are delivered safely and efficiently. The carrier used for your order may depend on package size, weight, shipping destination, and available service options.
Order Processing Time
Because our products may include baby care items, feeding accessories, educational toys, tote bags, children’s books, textile accessories, and curated gift sets, some orders may require careful checking, sorting, and protective packaging before shipment.
Orders are typically processed within 1–3 business days after payment confirmation. Business days are Monday through Friday, excluding U.S. public holidays.
During peak seasons, holidays, or promotional periods, please allow additional time for order processing and packaging.
Packaging
All items are carefully packaged to help reduce the risk of damage during transit. Depending on the product type, packaging may include protective wrapping, sturdy boxes, cushioning materials, protective inserts, or sealed inner packaging.
For baby feeding items, textile products, books, gift sets, and toy products, we make reasonable efforts to keep items clean, secure, and properly protected before shipment.
Special packaging requests, gift wrapping, or upgraded packaging may incur additional fees. Any related charges will be clearly displayed at checkout when applicable.
Estimated Delivery Time
Estimated delivery times are displayed at checkout based on your shipping address and selected shipping method. These delivery times are estimates only and may be affected by weather conditions, holidays, carrier delays, high shipping volume, or other unforeseen circumstances.
Shipping Costs
Shipping fees are calculated at checkout based on your shipping destination, package size, weight, and selected shipping service. Applicable taxes, if any, will be shown separately.
Free standard shipping is available on orders that total $58.00 or more.
Please note that the order subtotal after discounts or coupons are applied must still be $58.00 or higher to qualify for free shipping.
Additional fees may apply for gift wrapping, upgraded packaging, special handling, or expedited shipping services. Any additional charges will be disclosed before you complete your order.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor the status of your shipment.
Address Accuracy
Please make sure your shipping address is complete and accurate, including apartment, suite, unit number, and a valid phone number.
We are not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete addresses. If a package is returned due to an incorrect address, we may contact you to arrange reshipment, and additional shipping fees may apply.
Damaged or Lost Items
Although we take care to package our products securely, damage may still occur during transit. If your package is lost or arrives damaged, please:
Take clear photos of the outer packaging
Take photos of the inner packaging
Take photos of the damaged item
Contact us promptly with your order number and photos
We will review the situation and provide a solution according to our Refund & Return Policy, which may include a replacement, partial refund, or full refund where appropriate.
Risk of Loss
The risk of loss or damage transfers to you once the package is handed over to the carrier. However, we will assist in reviewing and resolving delivery issues caused by carrier problems, weather delays, or other uncontrollable factors in accordance with our policies.
Additional Fees for Packaging and Insurance
Some items may require additional protective packaging or shipping insurance due to size, weight, value, or product characteristics. This may apply to gift sets, boxed products, books, tote bags, baby care items, or toy products that require extra handling.
Any related fees will be clearly disclosed at checkout before payment.
Changes to This Shipping Policy
We may update this Shipping Policy from time to time. The latest version will always be posted on our website with an updated “Last Updated” date. Continued use of the website after changes constitutes acceptance of the revised Policy.
Contact Information
If you have any questions about shipping or delivery, please contact:
Oleln Global Inc – Shipping Support
Email: info@olelnglobalhug.com
Phone: +1(719)380-5796
Address: 88 Inverness Cir E, Suite 10, Englewood, CO 80112